Privacy policy

Here at Yoomee we're committed to protecting and respecting your privacy. This policy explains when and why we collect personal information when you use this website, along with how we use it and keep it safe.

We may change this policy from time to time so please set a regular reminder in your calendar to check this page to ensure you're happy with any changes. By using this website, you're agreeing to be bound by this policy.

Any questions about this policy and our privacy practices should be sent by email to [email protected] or by writing to The Privacy Lead at the address below.

This policy should be read alongside our cookie policy.

Who are we?

Yoomee is a UK based digital research and design consultancy. We work alongside non-profit organisations to help them discover and make new digital services which impact the lives of vulnerable people.

Yoomee is trading name of Yoomee Digital Ltd. We are a company registered in England and Wales No. 05230884 and our registered office is at 9 South Street, Park Hill, Sheffield S2 5QY.

What information is collected from you and how?

If you use the contact form on our website we ask for your name, email address and details about what you're looking for from Yoomee.

Other non-personal information (such as the device you're using, your web browser, geographical location, etc.) may also be collected by Google Analytics which we use to monitor website traffic. For more information on the cookies we use and how we use them please review our cookie policy.

Why is information being collected and how will it be used?

We have just one reason for collecting personally identifiable information on our website, namely to respond to your enquiry. If you want an answer in response to your enquiry we'll need your details to get back in touch.

Cookies

We use cookies within our website to make sure it works correctly. Cookies do not contain any personally identifiable information. Please read more about our cookie policy here.

Third-party links

There are links to third parties on our website. Please note that this privacy policy applies only to the Yoomee website and doesn't mean we endorse the privacy policy of a linked site. When visiting linked sites you should read and become familiar with their privacy policies.

Where is it held and how long do we keep it?

Our website is hosted on secure cloud-based servers located within the EU.

The contact form information which includes your name and email address is held in an encrypted database at a secure location within the EU.

We will only keep your information for as long as we need it to respond to your enquiry, then we will delete it.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Please be assured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law (For example, by a court order or for the purposes of prevention of fraud or other crime).

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or re-organisation, or if we're under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information

The accuracy of your information is important to us. If you wish to review the data we hold on you, please email us at [email protected] and we will do our best to deliver your information in a readable format within 30 days, free of charge.

We will be happy to review, update or remove your information as appropriate.

Questions or complaints

If you have any questions, complaints, or comments about this privacy policy, please contact us by emailing [email protected] or by writing to The Privacy Lead at the address above.